What to Do When a Client Escalates: A Practical Guide for Support Workers
When a client has a meltdown, support workers need a clear plan. This guide walks through exactly what to do — and what not to do — in the moment.
The BRIDGE Method: A 6-Step Framework for Support Workers
The BRIDGE Method is a 6-step framework for support workers who want to respond to challenging behaviour with confidence. Learn how to use it on shift.
Understanding Challenging Behaviour: Why Behaviour Is Communication
Understanding Challenging Behaviour: Why Behaviour Is Communication When a child or adult with a disability engages in challenging behaviour, which is such as hitting, screaming, throwing objects, or running away, so it is natural for those around them to feel frustrated, confused, or even angry. The most common question parents and support workers ask is, […]
De-Escalation Techniques for Support Workers: A PBS Guide
De-Escalation Techniques for Support Workers: A PBS Guide As a disability support worker, you are on the front lines of care. You build meaningful relationships, support independence, and help people achieve their goals. However, you may also encounter situations where the person you are supporting becomes highly distressed, agitated, or aggressive. Knowing how to safely […]
What Is a Behaviour Support Plan? NDIS Explained
What Is a Behaviour Support Plan? NDIS Guide for Families Navigating the world of disability support can often feel like learning a new language. If you are supporting a child or adult with challenging behaviours, you have likely heard the term “Behaviour Support Plan” or “BSP.” But what exactly is it, and how does it […]
